Frequently asked questions

Your phone or computer, the link of a Google Drive folder, a Polarsteps trip (the link of the trip, or your Polarsteps export file), or a Tinybeans journal (your monthly Tinybeans export zips). Google Photos is coming soon.

Yes. Download your journal export from Tinybeans (one zip file per month) and add the zips on OhMyAlbum. Each day comes in with its photos, captions and family comments, in date order, and importing the same month again never doubles anything. Videos are not imported yet. OhMyAlbum is not made by Tinybeans.

Yes. Importing photos, the automatic first layout, editing and the 3D preview are free. You only pay when you order a printed book. AI features (photo descriptions, chat) have a daily limit.

Open any page and edit it yourself (photos, layout, texts, colours), or ask OhMyAlbum in plain words: a different cover, fewer pages, another photo on page 12.

From 24 pages. Long trips can go up to several hundred pages depending on the size and the binding. We suggest a page count from your number of photos.

Yes. Your photos and books are visible only to you. You can delete photos, books or your whole account at any time from your account page.

From 31.90 EUR (hardcover from 39.90 EUR). The price depends on the size, the cover, the paper, the number of pages and the delivery. You see the full price, VAT included, before you pay. Every extra page costs only cents.

No. You pay for the books you order, nothing else.

By card, on the secure page of our payment provider Stripe. OhMyAlbum never sees your card number. The card is charged when you order.

On the print screen and in the cart, under "Have a code?". Family and friends codes are given personally by the OhMyAlbum team; the reduced price is shown before you pay.

Yes. Add books to the cart, set the number of copies on each line, and pay for the lines you tick. Books sent to the same address by the same printer share one delivery fee.

Professional photo-book printers, chosen for each order by size, paper, delivery address and price. The book is printed on demand, just for you.

Hardcover, softcover and lay-flat books, from pocket to large square (about 30 x 30 cm), with several papers. The print screen shows only what is available for your book and your address.

France, Belgium, Germany, Spain, Italy, the Netherlands, Portugal, Austria, Ireland, Luxembourg, Denmark, Sweden, Finland, Poland, the United Kingdom, Switzerland, the United States and Canada.

The expected date, printing and transport included, is shown for your address before you pay. You get an email when the book ships, with tracking when the carrier provides it, and you can follow it on your Orders page.

A book made with your photos is personalised, so the 14-day right of withdrawal does not apply. You can still cancel and be refunded until the order is sent to the printer: write to us right away. A damaged or misprinted book is reprinted or refunded.

Write to us through the contact form with your order number and a photo of the problem. We reprint or refund it.